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Support

Support and downloads

For customers and partners who run a Noccela system: how to reach support, what to tell us, where to sign in and where to find documentation.

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Contact support

E-mail

The fastest way to reach the support team. One request per e-mail helps us track each issue.
support@noccela.com

Phone

For urgent problems with a running system. Please follow up by e-mail so the details are recorded.
+358 20 735 1180

Contact form

Use the form if you prefer, or if you are not yet a customer and have a technical question.
Open the form

What to include in a support request

A complete first message saves a round of questions. Include as much of this as you can.

  1. Who and where

    Your company and the name of the site where the problem occurs.

  2. Which devices

    The device type (for example Beacon 3 or ID Badge) and the device IDs involved.

  3. What happened

    What you saw, what you expected instead, and when it happened, with date, time and time zone.

  4. How often

    Whether it happens all the time, now and then, or only once, and in which part of the site.

  5. What you tried

    Anything you have already checked or changed, such as power, network cables or settings.

  6. Evidence

    Screenshots, exported data or API responses. For API questions, the request and the response, without secrets.

  7. Impact

    How the problem affects your work, for example warnings not reaching people or a dashboard missing data.

Never send passwords, API client secrets or access tokens by e-mail. If a secret may have been exposed, tell us and create a new one.

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Location Intelligence Platform sign-in

Live maps, dashboards, history, workflows and site settings for customers and their users.
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Partner portal

For partners and integrators: create API credentials for your integrations.
Sign in

Documentation

Developer hub

Quickstart, authentication, the real-time API, the HTTP API, webhooks and the data model.
Open the docs

API reference (Swagger)

The interactive reference for every HTTP API endpoint, with request and response schemas.
Open Swagger

Changelog

Changes to the APIs and the platform that affect integrations.
See what changed

JavaScript SDK

A client library for the real-time stream, written in TypeScript.
View on GitHub

Datasheets and Declarations of Conformity

Every product page has a full specification table and the product's certifications: start at products. Datasheets and EU Declarations of Conformity are available on request. Tell us the products and, if relevant, the market you need them for.

Firmware for base stations (UWB anchors) and tags is updated over the two-way radio link, so devices do not need to be collected for updates. Changes that affect integrations are listed in the changelog.

Request documents

Datasheets and EU Declarations of Conformity for Noccela products.

Request documents

Need help with your system?

Write to support with the details above, and we will get back to you.

Contact support Developer docs